Mission, vision and strategy

We place our intellectual capacity as well as our development and organisational capabilities at the disposal of our clients, and help them find solutions that contribute to their future success. Our strategy is aimed at achieving profitable growth and creating value for all our stakeholders.

• Clients: passion for delivering results and our clients' success is what drives us most. Our strengths are that we know our clients and markets intimately, that we are well versed in local legislation and regulations, that we are familiar with any relevant business processes and that we hold a wealth of expertise in leading technologies. This knowledge forms the input for the development of concepts and solutions. We have a strong client focus and operate in the heart of our clients' business processes to bring about the desired innovation and progress. In doing so, we seek to strike a balance between work that needs to be done locally and activities that might be suitable for offshoring. Our aim is to achieve the highest possible quality by standardising our working methods, providing a positive impulse to the predictability of the deliverables.
• Employee base: top talents in the Benelux should regard Ordina as the number one employer because of the interesting and exciting projects we carry out for clients. We aspire to be a company that is in tune with the times and offers its employees opportunities for self-development, management development and flexible employment conditions. But Ordina also expects - and encourages - professionals to contribute, develop and share their knowledge in order to build our clients' and our own success.
• Partners: because we want to achieve the best results for our clients, we forge targeted alliances with other specialist service providers. In the areas of consulting as well as technology. We also conclude partnerships for offshoring operational processes. We co-operate with our business partners to strengthen each other's market positions by approaching clients as a team and offering solutions that matter.
• Shareholders: our strategy focuses on financial stability and we clearly give priority to profitability over growth. This is how we want to stand out from our competitors, by offering our shareholders the best possible return on their investments in good and in more challenging times.
• Society: we apply our knowledge of the Healthcare and Education sectors in order to build a better future for the young and elderly. We do everything in our power to reduce the impact of our operations on the environment.

We have clustered our strategic targets into the following categories: Market & Client (Portfolio), Modern Employership (People) and Value Creation (Performance).

Portfolio

• Further specialisation in our core markets: Finance, Public and Healthcare
• Continued focus on large strategic clients
• Increasing the share of revenue from long-term contracts to between 30% and 35% over a three to five year period
• Targeted acquisitions in Belgium and Luxembourg

People

• Employer of choice in the Benelux
• Performance-driven culture
• Leadership development

Performance

• Profitability over growth
• Sustainable value creation throughout the cycle
• Managed funding position and stringent working capital management

For an elaboration on this strategy and any progress made, we refer to page 26.

Key values