Inhoudsopgave

Annual Report 2008

Key values

Ordina stands out where its cultural values are concerned. We pride ourselves on our open corporate culture and on being unique and solutions-driven. Our no-nonsense Dutch mentality drives our focus on delivering solutions and our deep commitment to clients, employees, shareholders and the community at large.

Open

Transparency is the norm and it is the responsibility of each individual employee. Our decisions are based on facts and we are open and honest about our performance. Despite our scale, our door is always open to clients. Our flat organisational structure fosters openness and creates clarity with regard to duties and responsibilities. Employees speak their minds and share their knowledge with each other as well as with clients. Clients can count on Ordina and hold us accountable for project deliverables. We celebrate success, but we share and learn from failure.

Unique

We take pride in having the knowledge and ambition to make a difference for our clients. Indifference is a notion unknown to us. At Ordina, we carefully select our markets, our activities and our specialist areas. We have opted for local presence, a unique proposition that we have consciously chosen. Our choice to operate on the Dutch and Belgian markets has allowed us to build up extensive knowledge regarding our markets and our clients, the local legislation and regulations, and the language(s) and culture.

Ordina aims to become number one. It is exactly that mentality that makes us a dynamic organisation. With our no-nonsense approach, we work towards achieving the best results: commercially, operationally and financially. We are not shrinking violets; we are a flamboyant company and do not shy away from taking a stand for our clients or our employees. At Ordina, we are continually looking to innovate and improve our solutions and processes. This is what makes us a special and unique company.

Solutions-driven

First and foremost, we seek to create sustainable and above-average value. We are committed to the success of our clients, never losing sight of their needs and making a passionate effort to deliver the best possible results for them. ‘Put on your thinking cap' is our motto. The intellectual capacity as well as the development and organisational skills of our professionals lead to solutions that visibly contribute to the future success of our clients and that of our own business. To achieve change, bring about improvement or foster innovation, we deploy our core activities based on a full-service concept. Our efforts are built on broadening, deepening and sharing knowledge, constructive internal co-operation, co-creation with clients and partnerships with other technology companies.

Core activities