Our business principles

Our operations are commercially sound. We are a loyal and reliable partner, an ethical and attractive employer, a trusted listed company as well as an organisation conscious of its social responsibility.

Sustainability

We aim to safeguard business continuity and protect the interests of all our stakeholders by continuing to focus on optimum profitability.

Fair competition

We subscribe to fair business practices in all markets in which we are active.

Business integrity

Fairness, openness and integrity are the cornerstones of our service provision. We expect our business partners to share these values. Bribes are strictly forbidden, whether they be direct or indirect. We expect our employees to avoid any conflicts between their private financial interests and Ordina interests. All business transactions must be above board.

Human resources

Our objective is to be an employer of choice for ambitious and talented people. Ordina intends to make targeted investments in employees and wants to offer them the best possible opportunities for professional and personal development in combination with modern, market related terms of employment. In return, we expect our employees to do their best. Our HR policy is aimed at striking a dynamic balance between the interests and opportunities of the organisation and those of individuals.

Corporate social responsibility

We aim to make a useful contribution to society by applying our core knowledge to social issues. The Care IT programme lays the groundwork for our social role. In all cases, the guiding principle is that our involvement should be beneficial to our clients as well as to Ordina.

Information provision

Our interim and annual reports are public. They give a fair, accurate, timely and transparent account of our performance. Our financial reports are in accordance with financial reporting requirements generally accepted in the Netherlands and comply with the relevant statutory provisions. Any events affecting our financial performance are published immediately, in accordance with the prevailing rules and regulations.

Compliance

We comply with the rules and regulations that apply to us, and have the relevant specific regulations and guidelines in place to ensure compliance. We ensure that the relevant parties are familiar with these regulations and guidelines, and monitor their due compliance.

Whistle-blowing procedures

Employees are invited to report any instances of abuse without having to fear the slightest consequence for their own position under the Ordina whistle-blowing procedures, which have been published on our website. Reports should be submitted to management and a designated counsellor in the corporate HR Department. Any reports of abuse will be investigated within the specified timeframe. If required, follow-up action will be taken.

Safety and the environment

We make every effort to create a safe working environment and a pleasant work climate for employees. Being mindful of environmental considerations, we aim to reduce the kilometres driven by our employees annually. This is also reflected in our efforts to centralise our office locations and facilitate location-independent working.

Provisions of the Articles of Association and additional information